How We Work Frequently asked questions
When deciding on an exterior cleaning company for your home it’s important that you have all the information available to make the best choice for your needs and budget. If you don’t find your question below, feel free to call us at (250) 896-5849 and we will be happy to assist you. Or you can email your question to us by clicking here.
We typically wash windows by hand using washers and squeegees, but will, under certain circumstances, use a water-fed pole method (brush & rinse); usually this method is used just on deck glass, garage doors, sun rooms, and skylights. On occasion, we will use it for windows that are inaccessible due to obstructions, such as trees, overgrown vegetation, etc.
Most customers find that 2-4 times per year is sufficient, depending on environmental factors. Generally, we recommend once in the spring and once again late fall. More often if you live near the ocean.
We will do a general wash of the windows (post construction and hard water stain removal must be booked separately), dust the screens and wipe off the sills.
Please Note: On the day we arrive please make sure to close all of your windows and remove any screens that are only accessible from the inside.
No, we are strictly an exterior cleaning service only. If you require the inside of your windows clean, we recommend scheduling that task with a maid service or similar company who specializes in interior windows.
If the screens can be removed from the outside then we are happy to take care of that. If they can only be removed from the inside then the customer is responsible for removing them prior to our arrival. If internal screens are not removed we will have no choice but to omit that window from the washing service. Prior to replacing the screens, they are dusted off and the frames wiped clean.
They can be, in most circumstances. However, both items need to be requested when booking the window washing appointment. We cannot always see the skylights on the roof, so please mention beforehand if you would like us to clean them for you, as well as any deck glass that you might like cleaned. Unless you specifically request these items to be cleaned, only windows will be scheduled.
If there is to be any post-construction cleaning done (e.g. caulking, paint, stucco, drywall mud, etc.), please mention this beforehand so that a proper assessment of time and cost can be done. When a window washing job is booked, it is done so on the understanding that only a general wash is needed.